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Important Information

Discrete Shipping & Billing

We aim to maintain full discretion throughout the whole delivery process and you can rest assured that your item will arrive in an unmarked courier bag, or unmarked box.

We do not put any signage or logos on our packaging so no one, not even the courier, will know what you have purchased.

Your privacy and happiness is very important to us. We deliver all of our orders in 100% discreet packaging and strive to get your orders to you as quickly as possible. 

The shipping labels and return address do not indicate the contents or origin.  

All billing is done under an anonymous name so no one will know what you have purchased.

 

Delivery Information

Your order will be delivered in plain packaging.

Orders placed before 12.00pm Monday to Friday NZDT are dispatched the same day. Orders placed after 12.00pm NZDT on Friday are dispatched the following Monday morning.

Shipping is free for all New Zealand orders over $100.

Please note: Our couriers cannot deliver to PO Box addresses. A signature is also required on delivery.


Refunds & Returns Policy

Unfortunately we cannot physically accept returns and re-stock unwanted products due to the sensitive nature of these products.

If a product has a manufacturing defect then you should return that product to us for a replacement. We will then examine the product and if it is found to be defective you will be issued with a replacement.
 
To return a product, you must do so within 7 days. Please include paperwork detailing the nature of the problem and your order number. 
 
Contact us orders@guiltypleasure.co.nz for return shipping information.
 
 
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